Shipping and Returns
- In stock - will be shipped in 2 - 3 business days
- Gradient sets and most kits are available to ship in 2 - 3 business days
- Marianated pre-order - please allow 10-12 business days for dyeing before shipping
Domestic US Shipping:
- $2.75 for orders up to $15
- $3.75 for orders $15 - $90
- FREE for orders over $90
- All orders include tracking and you will receive an email with your tracking number when your order ships.
- $10.50 for orders up to $100.00
- $15.00 for orders $100-$150
- $20 for orders over $150
- Please note, orders to Canada will be shipped via USPS International which is slow - 7-20 business days. I choose this method of shipping because my shipments to Canada via UPS were getting heavily taxed.
International Shipping is automatically $20. Once your order is placed, if the shipping is less, I will refund you the difference.
Or you can email me with your order and I'll figure out shipping to your destination.
Please note - if you are in a country that has VAT taxes, I do not collect VAT. You will be responsible for any additional taxes that may be added on by customs in your country.
My package says it was delivered but it's not here :-(
Check with your post office. Packages are supposed to be scanned when they are delivered and a GSP location is stored with the drop off. There is a good chance that the post office knows where your package was delivered too.
If they don't, please contact me firstname.lastname@example.org
I'd like to return my yarn, now what?
Yarn is returnable within 90 days of purchase as long as it is in sellable condition.
Yarn that has been wound is not returnable.
Please contact me for a return and we will go from there email@example.com